Tips to Troubleshoot Your Internet Connection

When it comes to residential internet, many things can go wrong. No internet connection or service is perfect. You may face different sorts of issues. However, if these issues persist, you need to change your internet service provider. You deserve better.

Nevertheless, if these issues occur once in a while, you shouldn’t rely entirely on the internet provider. Signing up with a well-reputed provider that has efficient customer service and affordable prices should be the goal. This ensures peace of mind. You may qualify for affordable plans as well. We recommend getting CenturyLink for all those exciting features, seamless connectivity, and unlimited monthly data.

However, certain issues are quite basic and do not require the attention of an expert. For all those issues, we came up with tips to troubleshoot the internet connection. Try these simple hacks and if nothing works, you can always call customer support.

Try a different Device or Website

If you are experiencing slow internet speeds than usual, you need to check whether the problem is limited to that particular device or website. How to figure that out? Simple! Just get another device and try opening that website on the other laptop or tablet. Moreover, you can ask the people in the house whether they are facing the same issue while accessing the internet or not. 

If not, the issue can be with the device or website, the internet connection is fine. You can always restart the device and try the same website after a while to check. 

Perform an Antivirus Scan

Our systems are not that important but they still are prone to attacks from malware or viruses. The internet speeds usually slow down tremendously when malware or virus enters the system. Therefore, you must have a good antivirus program. There are paid ones as well. It’s a great idea to run a scan and make it one of your regular practices to eliminate any spyware, malware, or virus. Malware can indeed cause slower internet connectivity. Therefore, you should protect your device to the fullest. Sometimes, the internet providers also give a security suite free with the subscription. 

Run a Speed Test

Speed tests are very crucial in determining the network capability. We pay for the internet and expect the designated internet speeds in return. If the provider cannot get us the promised speeds, it is not worth it. Whenever you doubt slower internet speeds, just run a random speed check to find out. This will give you an insight into your internet connection. The general rule is to run a speed test during and after peak hours. You may experience slower internet speeds during peak hours.

Check your modem or router 

You should also check your modem or router if you are experiencing slower speeds. The modems and routers have LED indicators. If you do not see these lights on, the reason may be their disconnection from the source. You should power it again in this scenario. Therefore, just take this opportunity to reset your modem and router. Unplug all the cables from the equipment. Wait for 5 mins and then turn on the power. This will reboot your internet connection. The LED lights on your equipment should blink. This is a sign of connectivity. 

Upgrade your Router

The router technology gets better and better with time. If you have an old, worn-out router, you may experience slower internet speeds. The internet device may not be able to support the internet speeds you have. Therefore, upgrade your old router to the one with the latest networking standard. These new routers will not only enhance your speeds, but you will also get good signal strength in the corners. 

Try Switching to Ethernet

The Ethernet wire works wonders. It ensures smooth connectivity and your online games run great as well. 


If nothing works for you, call the customer service of your internet provider. The expert technicians will guide you through. If there is a problem with the internet connection, they might send someone over to fix the issues for you. Therefore, just hang in there and trust the process. In most cases, these simple hacks will do wonders. 

Rakesh Babu
Rakesh Babu
Rakesh Babu is a business analyst with a focus on startups. With an MBA and years of experience, he's a go-to source for insights on entrepreneurship. Beyond the business world, Rakesh is a chess aficionado and an amateur astronomer, always curious and seeking new patterns – whether in the stars or the stock market.


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